1. Cancelling an Order Before Dispatch
- You can cancel your order within 24 hours of placing it, as long as it has not yet been shipped.
- To cancel, contact us at support@Ngouk.shop and provide:
- Your full name
- Order number
- (Optional) Reason for cancellation
2. Orders Already Shipped
- If your order has already been dispatched, it cannot be cancelled.
- You may return the item once delivered by following our Refund & Return Policy.
3. Refunds for Cancelled Orders
- Approved cancellations will receive a full refund to the original payment method.
- Refunds are usually processed within 3–5 business days, depending on your bank or card provider.
4. How to Request a Cancellation
- Email support@Ngouk.shop with your cancellation request.
- Include the necessary details (name, order number).
- Once processed, you will receive a confirmation email.
5. Contact Us
If you have questions about cancelling an order:
- Email: support@Ngouk.shop
- Phone: +44 7936 383611
- Address: 87 Kirkgate, Bradford BD1 1SZ, United Kingdom