1. Who We Are
Ngouk.shop (“we”, “us”, “our”) is an online store based in the UK.
- Address: 87 Kirkgate, Bradford BD1 1SZ, United Kingdom
- Email: support@Ngouk.shop
- Phone: +44 7936 383611
2. What Data We Collect
We may collect and process the following personal data when you use our website or place an order:
- Identity data: name, email address, phone number.
- Contact data: delivery address and billing address.
- Transactional data: details of the products you purchase, payment data (note: payment is processed via third-party payment providers).
- Usage data: IP address, browser type, device information, how you use our website.
- Marketing & communications data: your preferences for receiving marketing from us.
3. How We Use Your Data
We use your personal data for several purposes:
- To process and fulfill your orders.
- To communicate with you about your order (confirmations, shipping updates, customer support).
- To improve our website — for example, by analyzing how visitors use our site.
- For marketing purposes (if you consent), such as sending you newsletters, offers, or updates.
- To comply with legal obligations (e.g., tax, accounting, fraud prevention).
4. Lawful Basis for Processing
Under UK data protection law (UK GDPR), we rely on:
- Contractual necessity — to process and deliver your orders.
- Legitimate interests — to improve our services, maintain security, and analyze site usage.
- Consent — for marketing communications, where you have opted in.
5. Who We Share Your Data With
We may share your personal data with:
- Payment processors (for payment handling)
- Shipping and fulfillment partners (to deliver your orders)
- IT service providers (e.g., cloud hosting, email systems)
- Analytics providers (to understand how users interact with our site)
- Professional advisers (e.g., legal or accounting) when required for business operations
We require all third parties to respect the security of your data and to treat it in accordance with the law.
6. International Transfers
If we transfer your personal data outside the UK (or EEA), we will ensure appropriate safeguards are in place (e.g., using standard contractual clauses).
7. Data Retention
We will retain your personal data only for as long as necessary to:
- Fulfill the purposes we collected it for (e.g., to process your orders), and
- Comply with legal, tax, or accounting obligations.
8. Your Rights
Under UK GDPR, you have several rights regarding your personal data:
- Right to access — you can ask us for a copy of the personal data we hold about you.
- Right to rectification — you can ask us to correct any inaccurate or incomplete data.
- Right to erasure (“right to be forgotten”) — in some cases, you can ask us to delete your data.
- Right to restrict processing — you can ask us to limit how we use your data.
- Right to object — you can object to our processing (e.g., marketing communications).
- Right to data portability — you can ask for your data in a structured, machine-readable format.
- Right to withdraw consent — if you have given consent for processing (e.g., for marketing), you can withdraw it at any time.
To exercise any of these rights, please contact us at support@Ngouk.shop or +44 7936 383611.
9. Cookies & Tracking
We use cookies and similar tracking technologies on our website to:
- Make our site work (essential cookies)
- Analyze how people use our site (analytics cookies)
- Provide you with personalized content and offers (optional cookies)
You can manage your cookie preferences through your browser settings, or via a cookie banner on our site.
10. Security
We take the security of your personal data seriously and use reasonable technical and organizational measures to protect it. However, no method of transmission over the internet is 100% secure, so we can’t guarantee absolute security.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will post a notice on our website or notify you by email. The “Last updated” date at the top will also be updated.
12. Contact Us
If you have any questions, concerns, or requests about your personal data or this policy, you can contact us at:
- Email: support@Ngouk.shop
- Phone: +44 7936 383611
- Address: 87 Kirkgate, Bradford BD1 1SZ, United Kingdom