1. Processing Time
- Orders are processed within 1–2 business days after payment is confirmed.
- During busy periods or promotions, processing may take slightly longer, but we’ll always aim to ship as quickly as possible.
2. Shipping Methods & Delivery Times
- Standard shipping within the United Kingdom typically takes 3–5 business days.
- For international shipping (if applicable), delivery times may vary depending on destination and customs — you’ll see estimated delivery times at checkout.
3. Shipping Cost
- We currently offer free standard shipping on all UK orders.
- For express shipping or special delivery options, additional charges may apply (if we offer them).
4. Order Tracking
- Once your order ships, we will send you a tracking number via email.
- You can use this tracking number to follow your package through the courier’s website.
5. Shipping Restrictions
- We deliver to most UK addresses. Please ensure your delivery address is correct and accessible when placing your order.
- Some remote or restricted locations may have additional delivery times or costs — we will notify you if this applies to your order.
6. Redelivery & Missed Delivery
- If a delivery attempt fails (because no one is available or access is restricted), additional delivery fees may apply for re-delivery, depending on the courier.
- You may be contacted by the courier to reschedule delivery or to arrange an alternative drop-off.
7. Damage in Transit
- Please inspect your package when it arrives.
- If there is visible damage, note it on the delivery receipt and contact us immediately (email: support@Ngouk.shop, phone: +44 7936 383611).
- We will work with the courier to resolve any packaging or delivery damage issues.
8. Customs, Duties & Taxes (For International Orders)
- For orders shipped outside the UK, customs, duties, and import taxes may apply depending on your country’s regulations.
- These are the customer’s responsibility (unless otherwise agreed).
9. Lost or Stolen Packages
- If your package shows as “delivered” but you haven’t received it, please check with your neighbors or anyone else at the delivery address first.
- If you cannot locate it, contact us at support@Ngouk.shop or call +44 7936 383611, and we’ll help you with the next steps.
10. Changes to Shipping Policy
- We reserve the right to amend this Shipping Policy at any time.
- Any updates will be posted here, and the “Last updated” date at the top will be revised.
11. Contact Us
If you have any questions about our shipping policy or your delivery, please reach out:
- Email: support@Ngouk.shop
- Phone: +44 7936 383611
- Address: 87 Kirkgate, Bradford BD1 1SZ, United Kingdom