Welcome to Ngouk.shop. By accessing or placing an order on our website, you agree to be bound by these Terms of Service (“Terms”), our Privacy Policy, Returns Policy, and any other policies posted on the site. Please read these Terms carefully before using the site or placing an order.
1. About Us
This website is operated by Ngouk.shop (“we”, “us”, “our”).
- Address: 87 Kirkgate, Bradford BD1 1SZ, United Kingdom
- Email: support@Ngouk.shop
- Phone: +44 7936 383611
2. Using the Website
- You confirm you are at least 18 years old and legally capable of entering into binding contracts.
- You agree not to use the website for any unlawful purpose or in a way that could harm the site’s security or integrity.
- We reserve the right to refuse service, cancel orders, or terminate accounts at our discretion (for example, if we suspect fraud or misuse).
3. How the Contract Is Formed
- When you place an order, you submit an offer to purchase.
- Once we send you an order confirmation email, we consider the contract formed (or at least that’s when your order is accepted).
- If the goods you ordered are unavailable, we will inform you and refund any payment you’ve made (if applicable).
4. Price and Payment
- All prices are shown in British Pounds (GBP) and include VAT where applicable.
- Payments must be made in full at the time of ordering.
- We accept the following payment methods: Visa, MasterCard, American Express, Maestro, and possibly other methods (depending on your setup).
- Payment is processed securely via our payment processor; we do not store your full card information.
5. Delivery
- We deliver to the address you specify at checkout.
- Delivery times are estimates; we will do our best to meet them but cannot guarantee.
- You are responsible for ensuring that your delivery address is correct and that someone is available to receive the goods.
- If a delivery attempt fails because no one is there or access is not possible, there may be additional charges for re-delivery or collection, depending on our courier policy.
6. Cancellation, Returns & Refunds
- Right to Cancel: You may cancel your order within 24 hours after placing it, provided it has not yet been dispatched.
- Orders Dispatched: If your order has already been shipped, you cannot cancel — you would instead need to follow our Returns Policy once the goods arrive.
- Refunds: If you cancel before dispatch, we will refund you in full using your original payment method (subject to our refund processing times).
- Returns: Returned items must be unused, in their original condition, and in original packaging (unless otherwise agreed). Refunds for returns may depend on the state of the goods.
7. Intellectual Property
- All content on Ngouk.shop — including images, text, logos, graphics — are owned by us or licensed to us.
- You may not copy, reproduce, or use our website content for commercial purposes without our written permission.
8. Limitation of Liability
- We are not liable for any indirect, incidental, or consequential loss or damage arising from your use of our products or website.
- Our liability for any claim relating to goods purchased from us is limited to the purchase price of those goods.
- We are not responsible for delays or failures in delivery caused by events outside our control (e.g., courier issues, extreme weather, force majeure).
9. Force Majeure
We are not liable for failure to perform any of our obligations under these Terms if such failure is caused by a force majeure event (unforeseeable events beyond our control, e.g., natural disasters, war, strikes, etc.).
10. Changes to These Terms
- We reserve the right to update or change these Terms at any time.
- Any changes will be posted on this page. By continuing to use the site after changes are posted, you accept the revised Terms.
- It is your responsibility to check this page periodically for updates.
11. Governing Law & Dispute Resolution
- These Terms are governed by and construed in accordance with the laws of England and Wales (or Scotland, depending on where your business is legally based).
- Any disputes arising under or in connection with these Terms or your use of the website shall be subject to the non-exclusive jurisdiction of the courts of England and Wales (unless otherwise required by law).
12. Severability
If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions will continue in full force and effect.
13. Contact Us
If you have any questions about these Terms, you can contact us at:
- Email: support@Ngouk.shop
- Phone: +44 7936 383611
- Postal Address: 87 Kirkgate, Bradford BD1 1SZ, United Kingdom